A fool-proof solution that would drastically improve the readability of your messages. The truth is one often gets stuck in the conversation: the idea behind the initial request gets lost, the human gets distracted or fails to understand what expected of them. At this point, the human is likely to get disconnected.
Ultimately the mindmap should be enhanced. It is critical to find out what went wrong and then bring the human back into the chat.
For this purpose there is a specific solution known as Follow-up Message. Chatbot is readily available for an answer keeping the conversation on over a period of time in case the human takes no action. To set up the Follow-up Message lag for 60 seconds, one should add
~60 to the node. As simple as that! The bot will carry on the conversation according to the map flow after the pause exceeds 60 seconds.
Click icon to copy this map or open it in